Customer Success and Software Security Expert

2 days ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role:

We are seeking a Junior Technical Support Engineer to join our dynamic team.

In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python with a strong focus on security technologies.

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits

This is an onsite position located in India.

We offer a competitive pay package, attractive policy, medical insurance benefits, and industry-leading trainings.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Our Team Culture:

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.

  • Software Packaging Expert

    6 hours ago

    Surat, Gujarat, India beBeePackaging Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Software Packaging ExpertWe are seeking a highly skilled Software Packaging Expert to join our team. The ideal candidate will be responsible for handling customer application packaging requirements.Migrating applications from legacy systems is crucial for success in this role. Proficiency in Windows migration projects, with a focus on application packaging...

  • Python Software Development Expert

    2 days ago

    Surat, Gujarat, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Position Summary:We are seeking a seasoned expert in Python software development to drive business outcomes through innovative solutions engineering. This role requires close collaboration with customers to design and implement tailored deployments across global customer bases.The successful candidate will serve as a technical authority on the operational...

  • Zoho Software Solutions Expert

    2 days ago

    Surat, Gujarat, India beBeeImplementation Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Software Implementation Expert WantedWe are looking for a highly skilled professional to implement, customize, and maintain software applications.This is a full-time role where you will be responsible for configuring workflows, automations, and dashboards for various departments. You will also train internal teams on the effective usage of software tools and...

  • Secure Software Engineer

    2 days ago

    Surat, Gujarat, India beBeeCloud Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Secure Software EngineerAt our organization, we are seeking a highly skilled secure software engineer to join our team. As a secure software engineer, you will be responsible for identifying and mitigating security vulnerabilities in software applications.3-5 years of experience in cybersecurity, software engineering, or DevOps with a focus on...

  • Software Development Expert

    2 days ago

    Surat, Gujarat, India beBeeSoftwareDevelopment Full time ₹ 18,00,000 - ₹ 24,00,000

    Job OpportunitySenior Software Development ExpertWe seek an experienced software professional to join our team. As a key member, you will play a crucial role in designing, developing, and maintaining complex software systems.The ideal candidate will have:A minimum of 9 years of experience with hands-on knowledge of core Python programming language.Proven...

  • Customer Service Expert

    2 days ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Customer Support ExpertWe are seeking a highly skilled Customer Support Specialist to join our team at TP.Key Responsibilities:Provide exceptional customer service and support via phone, email, or chat.Respond to customer inquiries and resolve issues in a timely and professional manner.Collaborate with internal teams to identify and implement process...

  • Database Security Expert

    5 days ago

    Surat, Gujarat, India beBeeData Full time ₹ 37,00,000 - ₹ 38,50,000

    Job Summary:We are seeking a skilled engineer to support our database security initiatives. This mid-level role will involve working with enterprise environments, customers, and internal teams to configure and implement database security solutions.Key Responsibilities:Implement database security solutions across multiple environments.Collaborate with...

  • Sales Success Strategist

    6 days ago

    Surat, Gujarat, India beBeeStrategy Full time ₹ 10,00,000 - ₹ 12,00,000

    As a key contributor to our technology stack, we're seeking an experienced CRM Manager to drive sales and customer success initiatives forward. This strategic role will oversee the management, customization, and optimization of our CRM systems to support cross-functional teams.Our ideal candidate is a data-driven professional who excels in creating order out...

  • Cyber Security Expert Instructor Wanted

    3 days ago

    Surat, Gujarat, India beBeeCybersecurity Full time ₹ 9,00,000 - ₹ 12,00,000

    Are you a cybersecurity expert with a passion for teaching and mentoring? We are seeking an experienced instructor to join our team as a Cyber Security Trainer. The ideal candidate will have a strong background in cybersecurity principles and practices, combined with excellent communication skills.

  • Drone Software Integration Expert

    12 hours ago

    Surat, Gujarat, India beBeeDroneSoftwareIntegration Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Opportunity: Drone Software Integration Expert\We are seeking a highly skilled and innovative Drone Software Integration Expert to join our team. The ideal candidate will have expertise in designing, developing, and integrating UAV hardware and software systems for industrial and safety applications.\Key responsibilities include:\\Designing and...