
Contact Center Solutions Architect
2 weeks ago
Genesys Cloud Contact Center Engineer
Job Overview:We are seeking a skilled engineer to design, implement, and maintain the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.
Key Responsibilities:- Designing and engineering functions – Establishing standards and blueprints, supporting development and implementation activities.
- Operations and maintenance – Managing operational run, enhancements, and platform changes.
- Providing support for supplier management – Monitoring and managing delivery of services provided by suppliers.
- Working with internal IT stakeholders to support integrations, governance processes, and architecture/design.
- Stakeholder engagement – Sharing knowledge and best practices with country representatives.
- 3-5 years of experience working with Genesys Cloud contact center solutions.
- Genesys Certified Professional (GCP) or equivalent certifications.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in designing and implementing contact center solutions.
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