Operations Manager

2 weeks ago


Kolkata, West Bengal, India beBeeOperational Full time ₹ 1,04,000 - ₹ 1,30,878

At the forefront of delivering exceptional customer experiences, we seek a visionary Operations Manager to lead our contact center team.

About the Role

This is an outstanding opportunity for a results-driven professional to spearhead operations and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and day-to-day management of the contact center.

Key Responsibilities
  • Develop and implement process improvements to enhance efficiency and productivity
  • Leverage data analysis and reporting tools to inform decision-making and drive performance excellence
  • Cultivate a high-performing team through coaching, mentoring, and training
  • Collaborate with cross-functional teams to resolve issues and optimize workflows
  • Foster a culture of continuous improvement and innovation
Requirements
  • 6-10 years of experience in contact center operations management
  • Proven track record of driving business growth and improving operational efficiency
  • Strong understanding of customer service metrics and KPIs
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team
What We Offer

We provide a dynamic work environment that encourages collaboration, creativity, and growth. Our comprehensive benefits package includes:

  • Competitive salary and bonus structure
  • Ongoing training and development opportunities
  • Recognition and rewards program

Succeeding in this role requires a unique blend of business acumen, technical expertise, and leadership prowess. If you are a strategic thinker with a passion for customer-centricity, we encourage you to apply.

This position involves leading a team, collaborating with other departments, and making data-driven decisions. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a results-oriented mindset.


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