ServiceNow Intelligent Automation Specialist

2 days ago

Pune, Maharashtra, India beBeeEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description:

We are seeking a skilled engineer to support the implementation of intelligent ServiceNow Agents at healthcare payer clients. This role requires expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows.

The selected candidate will work with cross-functional teams to design, configure, and deploy ServiceNow Agents that enhance automation, service delivery, and analytics capabilities.

Key areas of focus include

  • Member Services and Experience - AI agents to handle member enrollment inquiries, benefit explanations, and 24/7 support for common questions about coverage and claims status.
  • Claims Processing Automation - AI agents to automate claims processing, claims routing, exception handling, and prior authorization workflows.
  • Provider Network Management - AI agents to streamline provider onboarding, credentialing workflows, and contract management.
  • Regulatory Compliance and Reporting - AI agents to provide real-time visibility into core system issues, security, and compliance risks.
  • Case Management and Escalation - AI agents that can triage complex member issues, automatically escalate cases based on severity, and coordinate cross-functional responses for appeals, grievances, and medical management cases.
  • IT Service Management - AI agents to manage internal IT requests from employees, manage system integrations, and provide automated incident response for critical payer systems and applications.

Required skills and qualifications include

  • Strong hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps).
  • Proficiency in ServiceNow AI Agent Studio, no-code/low-code development.
  • Expertise in workflow automation, Integration Hub, and API integrations.
  • Solid understanding of LLMs and ML concepts for natural language processing and AI-driven automation.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Familiarity with data integration (internal and external sources, knowledge articles, platform data).
  • Experience with AI governance, analytics, and monitoring tools.
  • Strong problem-solving skills and ability to collaborate across engineering and business teams.

Benefits:
Join our team and be part of a dynamic environment that leverages AI-driven technology to make a positive impact.

Responsibilities:
Configure and customize ServiceNow AI Agents using AI Agent Studio (no-code/low-code environment). Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules. Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.

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