Senior BPO Operations Manager

2 weeks ago


Gurgaon, Haryana, India NTT DATA Full time
Job Description

We are seeking a highly skilled Senior BPO Operations Manager to join our team at NTT DATA. As a key member of our operations team, you will be responsible for ensuring the smooth execution of various business processes.

Key Responsibilities:
  • Perform monthly reconciliation of accounts between client's book of business in PeopleSoft and client's bank statements.
  • Update tax withholding information for each client's employee (claimant) in PeopleSoft, based on his Federal (W4, W4S) and State specific tax forms received.
  • Update the direct deposit account information for claimants in client's system for electronically transmitting money in their respective accounts.
  • Review court orders and infer information for setting up 'Garnishments' to automatically deduct the garnishment amount from employee's wages to pay the debts due to claimant.
  • Generate Auto Clearing House files through PeopleSoft to transmit money in bank accounts of different claimants of specific groups.
  • Create 'Check Issued file' for transmitting the list of checks released on the 'Positive Pay bank accounts' in PeopleSoft and an Accounts Payable application for payments to the bank for a business day in the payroll cycle.
  • Run different reports through PeopleSoft and reconcile the tax amount due for a payroll cycle. Share the report with onshore counterpart with maintaining a strict deadline for each day business day.
  • Review and process the invoices received for healthcare benefits availed by different claimants.
  • Detailed analysis of disability benefit payments made to claimants and calculate the Overpayment and Underpayment amounts in it. Analyst will have to interact proactively with different parties associated in this activity.
  • Detailed analysis of each overpayment case and posting of repayment amount received in client's book of business against respective overpayment case.
  • Review and monitor ongoing recoveries receiving from claimants against overpayment cases and referring tasks to different level and associated parties basis on the scenarios in overpayment cases.
Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in MS Office and experience with PeopleSoft.
What We Offer:
  • An estimated salary range of $80,000 - $110,000 per year.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
About Us:

We are NTT DATA, a leading IT services company. Our mission is to deliver innovative solutions that drive business value for our clients. We are committed to providing a collaborative and inclusive work environment that fosters innovation and excellence.



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