BPO Operations Manager

1 week ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

Job Overview

HireBloc Ventures Pvt Ltd is seeking a highly skilled BPO Operations Manager to lead our team in Gurgaon, Haryana, India. This full-time role requires candidates with 1-3 years of experience in managing BPO teams.

Responsibilities:

  • Supervise and manage a team of BPO agents to achieve performance targets and ensure adherence to quality standards
  • Monitor team performance, provide regular feedback, and coach team members
  • Coordinate with other teams to optimize workflow and resolve issues
  • Handle escalations and customer complaints in a professional manner

We offer an estimated annual salary of ₹600,000 - ₹900,000 based on your experience and qualifications. Benefits include competitive pay, opportunities for growth and development, and a dynamic work environment.

Required Skills and Qualifications:

  • 1-3 years of experience in a BPO team leader or similar role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to effectively handle escalations and customer complaints
  • Proficient in using BPO software and tools
  • Analytical and problem-solving abilities
  • Ability to work under pressure and meet tight deadlines
  • Good knowledge of industry trends and best practices
  • Bachelor's degree in any field

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