BPO Operations Manager
1 week ago
Job Overview
HireBloc Ventures Pvt Ltd is seeking a highly skilled BPO Operations Manager to lead our team in Gurgaon, Haryana, India. This full-time role requires candidates with 1-3 years of experience in managing BPO teams.
Responsibilities:
- Supervise and manage a team of BPO agents to achieve performance targets and ensure adherence to quality standards
- Monitor team performance, provide regular feedback, and coach team members
- Coordinate with other teams to optimize workflow and resolve issues
- Handle escalations and customer complaints in a professional manner
We offer an estimated annual salary of ₹600,000 - ₹900,000 based on your experience and qualifications. Benefits include competitive pay, opportunities for growth and development, and a dynamic work environment.
Required Skills and Qualifications:
- 1-3 years of experience in a BPO team leader or similar role
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to effectively handle escalations and customer complaints
- Proficient in using BPO software and tools
- Analytical and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Good knowledge of industry trends and best practices
- Bachelor's degree in any field
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