Customer Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Zyoin Web Pvt. Ltd. Full time

Job Title: Neo-Bank Customer Service Professional

About Us:

Zyoin Web Pvt. Ltd. is a global neo-bank providing seamless access to essential financial services, including bank accounts, debit cards, credit cards, and more for immigrants moving outside Indian borders.

Responsibilities:
  • Communicate with customers through various channels (email/chat)
  • Taking ownership of tickets and resolving inquiries to customer expectations to deepen relationships and achieve highest level of customer satisfaction
  • Delivering extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes, and others
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Buildding rapport quickly with customers/clients and putting them at ease
  • Proven high initiative and energy level with good influencing, decision-making, and collaboration skills
  • Delivering on Customer Service Metrics as Per Goals (Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
  • Keeping yourself updated on company products to effectively manage customer queries
Requirements:
  • Male Candidate Preferred
  • 1 year to 3 years of experience working in customer support roles
  • Hands on chat support
  • Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
  • Open to work in shifts (rotational day and night shifts)
  • The role is based out of Bangalore (Work from Office)


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