Help Desk Support Specialist

2 weeks ago

Vizag, Andhra Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.

About the Role

  • You will be the primary point of contact for our customers, handling inquiries, concerns, and issues via phone, email, or chat.
  • Your excellent communication skills and problem-solving abilities will enable you to resolve complex issues and provide tailored solutions to meet our customers' needs.

Requirements

  • A minimum of 1 year of customer service experience, preferably in an international setting.
  • Excellent written and verbal communication skills in English.
  • Basic computer literacy and proficiency in using software applications.

What We Offer

  • Ongoing support for your career growth and professional development.
  • A diverse, inclusive community that fosters a culture of giving back.
  • A global team of lifelong learners who embody our company values.
  • A comprehensive benefits package, including transportation assistance for night shifts, paid time off, tuition reimbursement, and health and wellness incentives.

Working with Us

You will report to the Team Lead and contribute to delivering exceptional customer experiences while working collaboratively with the team.

We are committed to providing you with the resources and support needed to succeed in your role. From onboarding training to individualized coaching, you will have access to a wealth of information to help you grow professionally.

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