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Implementer of Technical Solutions

2 weeks ago

Bhavnagar, Gujarat, India beBeeDeployment Full time ₹ 9,00,000 - ₹ 18,00,000
Job Description

As a Customer Solutions Specialist, you will play a pivotal role in ensuring our clients derive maximum value from our product.

Key responsibilities include developing a profound understanding of our software products and services, serving as the primary point of contact for customers in your region, building trust-based relationships, and configuring client accounts according to their business requirements.

Responsibilities also encompass leading onboarding and deployment activities at customer sites, conducting training sessions for restaurant staff, sharing best practices to help restaurants maximize the value of our platform, providing remote and on-site support, and escalating critical issues promptly while coordinating with internal teams for resolution.

Required Skills and Qualifications

We seek individuals with 0-2 years of experience in software deployment, technical support, or account management within the F&B, POS, or SaaS domains. A strong foundation in hardware setup and troubleshooting, excellent communication skills in English and at least one regional Indian language, ability to train and educate end-users across different roles, and strong problem-solving skills are essential.

  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills
Benefits

This is an exciting opportunity for those passionate about technology, customer success, and delivering exceptional user experiences. If you thrive in a dynamic, product-focused environment, this role offers a chance to grow your career.

Others

Our ideal candidate should possess independent thinking, be able to work under pressure, and demonstrate a passion for delivering great user experiences.