Card Operations Specialist

2 days ago


Bharatpur, Rajasthan, India beBeeChargeback Full time ₹ 40,00,000 - ₹ 50,00,000
Senior Associate - Card Operations and Chargeback Management

We are seeking a highly skilled Senior Associate to join our Card Operations and Chargeback Management team.

Key Responsibilities:

  • Minimize financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.
  • Optimize dispute resolution efficiency and ensure compliance with card scheme regulations.

Strategic Objectives:

  • Identify trends and root causes of disputes to recommend corrective actions to acquiring merchants and internal teams.
  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.

Operational Excellence:

  • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
  • Maintain strong financial controls to ensure compliance with internal risk policies and regulatory requirements.

Cross-Functional Collaboration:

  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Provide input during product design and rollout to ensure risk controls are embedded from inception.

Compliance and Quality:

  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.


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