Senior Customer Service Lead

5 days ago

Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 12,00,000
Job Summary:

We are seeking an experienced and skilled professional to fill the role of Customer Support Manager. This is a key position within our organization that requires strong leadership skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities:

  • Manage all client requests from inception to completion, ensuring timely delivery and exceptional quality.
  • Develop and maintain strong relationships with clients, fostering trust and loyalty through proactive communication and effective issue resolution.
  • Collaborate with internal teams to ensure seamless workflow and successful project delivery.
  • Adhere to company policies and procedures, including ISMS 27001, QMS 9001, and GDPR.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven leadership ability and experience in managing cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Opportunities for growth and development, both professionally and personally.
  • A culture that values teamwork, creativity, and innovation.
  • A comprehensive benefits package, including rewards, recognition, and cultural events.

The ideal candidate will possess excellent leadership skills, a customer-focused mindset, and the ability to thrive in a dynamic environment. If you are a results-driven professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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