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Account Management Professional

2 months ago

Delhi, Delhi, India Kuehne+Nagel Full time

The Key Account Manager at Kuehne + Nagel plays a pivotal role in driving commercial customer journeys, capitalizing on business development opportunities, and fostering enduring relationships with key stakeholders.

Your Key Responsibilities
  1. Directly manage key accounts, aligning with agreed-upon targets, goals, and company guidelines to elicit customer needs and promote Kuehne + Nagel's offer portfolio.
  2. Understand the customer's organization, decision-making process, business model, and competitive environment to effectively negotiate rates and service contracts.
  3. Negotiate rates and service contracts with customers, ensuring all commercial requirements are documented and maintained as needed by the business units.
  4. Comprehend the vertical service offerings of Kuehne + Nagel at an expert level to provide tailored solutions.
  5. Monitor monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets and take immediate action in case of deviations.
  6. Develop and implement account plans based on the Key Account Planning Process and template, signed off by the respective sales manager.
  7. Ensure the seamless transition of new business into operations, guaranteeing customer requirements and Kuehne + Nagel commitments are met.
Your Skills and Experience
  • Proven experience within a broad range of vertical topics, including supply chain management.
  • Business development track record, with expertise in up-selling, cross-selling, and solutions/consultative sales.
  • Able to effectively manage internal and external stakeholders.
  • Highly competitive, with a drive to win business opportunities.
  • 8-10 Years of Industry Experience.