
Program Manager
1 week ago
About the Role:
- We are seeking an experienced professional to lead our global quality program, ensuring consistent and high-quality support experiences worldwide.
- The ideal candidate will have a proven track record of delivering support initiatives that positively impact business metrics.
- They will collaborate with cross-functional teams to drive improvements and achieve business objectives.
- Additionally, they will foster a culture of continuous improvement by developing and implementing strategies aligned with business goals.
- Responsibilities include leading project management, mentoring team members, and guiding them in applying quality frameworks like Lean Six Sigma and root cause analysis.
- The successful candidate will also be responsible for identifying process inefficiencies, redesigning workflows, and leveraging data analysis to drive decision-making.
Essential Skills:
- 6 + years of experience in Continuous Improvement, Process Design, Process Re-engineering, and/or Operations.
- A graduate or postgraduate degree from a top-ranked institution is preferred.
- Certified Lean Six Sigma Black Belt and/or PMP certification.
- Proven ability to deliver projects end-to-end, ensuring timely delivery and measurable outcomes.
- Effective stakeholder engagement and collaboration skills.
Benefits:
- Opportunity to work with a dynamic team and contribute to business growth.
- Professional development and career advancement opportunities.
- A competitive compensation package.
Step 1: Review Requirements
- Please ensure you meet the minimum requirements outlined above.
Step 2: Submit Application
- Send your resume and cover letter to us.
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