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Omnichannel Chatbot Developer

1 week ago

Anywhere in IndiaMultiple Locations Grizmo Labs Full time

Omnichannel Chatbot Development

At Grizmo Labs, we are passionate about creating innovative omnichannel chatbot and messaging platform solutions that transform the way businesses interact with their customers. Our team is dedicated to delivering cutting-edge technologies that drive customer engagement and satisfaction.

Job Description

We are seeking a highly skilled Omnichannel Chatbot Developer to join our team. As a key member of our development team, you will be responsible for designing and developing backend services, APIs, and data models to support WhatsApp integration and other channel functionalities.

Key Responsibilities:

  • Collaborate with cross-functional teams to define requirements and architect solutions for our omnichannel chatbot and messaging platform.
  • Design and develop backend services, APIs, and data models to support WhatsApp integration and other channel functionalities.
  • Integrate advanced features such as message templates, rich media, and chatbot capabilities into the WhatsApp channel to enhance customer engagement.
  • Optimize platform performance, scalability, and reliability to handle large volumes of messages and interactions across multiple channels.

Qualifications:

  • Demonstrated experience delivering production-grade Node.js services.
  • Experience building API-related web technologies: HTTP, REST, etc.
  • WhatsApp API experience and WA BSP experience is required.
  • More than 5 years of experience building production SAAS.
  • Solid experience with GIT version control, preferably GitHub.
  • Strong command of English language.