Technical Solutions Specialist

2 days ago


India beBeeCustomer Full time ₹ 17,50,000 - ₹ 23,45,000

Job Title: Technical Solutions Specialist

Job Summary: We are seeking an experienced technical solutions specialist to provide high-level technical support, ensure products meet customer requirements and boost customer satisfaction.

  • Deliver exceptional customer service by leveraging in-depth knowledge of product features.
  • Troubleshoot installation and testing issues across various programming languages and build environments.
  • Maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.

Requirements:

  • Minimum of 8 years of experience in a customer-facing role with a software company.
  • Fluency in written and spoken English.
  • Flexibility working EU or US time zones.

Technical Skills:

  • Strong knowledge of Microsoft Windows operating systems (client and server).
  • Strong knowledge of development technologies: .NET and C#.
  • Strong knowledge of WPF and WinForms.
  • Strong knowledge of integrations such as Azure DevOps.

Soft Skills:

  • Hands-on experience with remote troubleshooting methods.
  • Strong written, verbal, and presentation skills.
  • Strong problem-solving and analytical skills.


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