Customer Service Representative

7 days ago

Chandigarh Mohali, India beBeeCustomerService Full time ₹ 20,000 - ₹ 30,000

Job Opportunity in BPO Contact Centre

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We are looking for a candidate to join our team as an Inbound Call Agent. As a member of our contact centre team, you will be responsible for providing excellent customer service to our clients.

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The ideal candidate will have strong communication skills and the ability to work well under pressure. They will also be able to handle multiple calls simultaneously and maintain a high level of productivity.

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Our company offers a dynamic and fast-paced environment where you can grow and develop your skills. We provide ongoing training and support to ensure that you have the tools and resources you need to succeed in your role.

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Key Responsibilities:

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  • Handle inbound calls from customers and resolve their queries efficiently.
  • Provide accurate and up-to-date information to customers regarding our products and services.
  • Work collaboratively with other team members to achieve common goals.
  • Meet or exceed sales targets and performance metrics.
  • Adhere to company policies and procedures at all times.
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Benefits:

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  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training program to help you develop your skills and knowledge.
  • Positive and supportive work environment.
  • Recognized industry certifications and qualifications.
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Requirements:

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  • High school diploma or equivalent required; degree preferred.
  • Minimum 1-2 years experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of CRM software and other relevant tools.
  • Availability to work varied shifts including evenings, weekends, and holidays.
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What We Offer:

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  • A rewarding and challenging work environment.
  • The opportunity to work with a dynamic and growing company.
  • Competitive compensation and benefits package.
  • Ongoing training and development opportunities.
  • A positive and supportive work environment.
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