Junior Technical Support Specialist

1 week ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

Are you looking for a career boost in IT support?

We are seeking enthusiastic and customer-focused L1 Support Engineers to join our team. As a first-line technical support specialist, you will be the first point of contact for IT support via email, phone, or ticketing system.

Job Description

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions.

We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Responsibilities:

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Evaluate and escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Offer end-user guidance on IT policies, best practices, and security awareness.
  • For interns: learn and support under the guidance of senior engineers while building real-world IT skills.
Required Skills & Qualifications

To succeed in this role, you should possess the following qualities:

  • Broad knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.
  • For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.
Benefits

We offer:

  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from Intern L1 Engineer to L2 Engineer.
  • Collaborative work environment with continuous upskilling.
Open Roles

We currently have the following positions available:

  • L1 Microsoft 365 & Desktop Support Engineer (Full-Time)
  • IT Support Interns (Entry-Level)

As an ideal candidate, you should be able to effectively communicate technical information to non-technical users and provide top-notch customer service.

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