Chief Digital Architect

The Senior Technology Strategist plays a pivotal role in shaping the overall direction of our platform. As a senior leader, this individual is responsible for providing a broad, strategic view of how our platform fits into the enterprise IT landscape.

This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs. The ideal candidate will have a strong understanding of enterprise technology stacks and architecture principles, with experience designing and implementing enterprise-level solutions.

About the Role:

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure our platform plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to our solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into our platform solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that our team supports evolving business processes and digital transformation initiatives.
• Platform Performance: Ensure the platform's reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Systems, or related field.
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules.
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow.