Collections Manager Lead

17 hours ago

Chennai, Tamil Nadu, India beBeecollections Full time ₹ 12,00,000 - ₹ 19,00,000
Collections Management Position

We are seeking a skilled and experienced Collections Manager to lead a team of professionals in managing customer accounts and ensuring timely collections.

Key Responsibilities:
  • Manage a portfolio of customer accounts and ensure timely collections.
  • Analyze aging reports and prioritize collection efforts based on risk.
  • Coordinate with billing, sales, and customer service to resolve disputes.
  • Negotiate payment plans with customers within defined limits.
  • Monitor credit limits and flag high-risk accounts for review.
  • Prepare weekly collection status reports and dashboards.
Advanced Skills:
  • Root Cause Analysis: Identifies and addresses recurring payment delays.
  • Problem Solving: Handles escalated and complex collection cases.
  • Mentorship: Supports and trains junior analysts.
  • Process Improvement: Recommends enhancements to reduce overdue receivables.

The ideal candidate will have 2-3 years of experience in OTC Collections and excellent problem-solving skills. They must be able to work effectively in a team environment and communicate clearly with stakeholders.

Team Leadership:
  • Manages daily operations and distributes account portfolios.
  • Performance Management: Tracks team KPIs and ensures SLA compliance.
  • Escalation Handling: Resolves high-risk or sensitive customer issues.
  • Process Governance: Maintains SOPs and ensures audit readiness.
  • Coaching & Development: Conducts reviews and supports team growth.

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