Senior Collections Manager

2 days ago

Chennai, Tamil Nadu, India beBeeCollections Full time ₹ 70,00,000 - ₹ 1,50,00,000

Expert Collections Manager

We are seeking an experienced and skilled professional to join our collections team as a senior manager. The ideal candidate will have a proven track record of managing complex customer accounts, analyzing aging reports, and prioritizing collection efforts.

The successful candidate will have strong analytical and problem-solving skills, with the ability to negotiate payment plans and monitor credit limits. They will also have excellent communication and interpersonal skills, with the ability to coordinate with internal teams and external agencies.

Key Responsibilities:

  • Manage a portfolio of high-value customer accounts and ensure timely collections.
  • Analyze aging reports and prioritize collection efforts based on risk.
  • Negotiate payment plans with customers within defined limits.
  • Monitor credit limits and flag high-risk accounts for review.
  • Prepare weekly collection status reports and dashboards.
  • Support internal audits with documentation and account history.
  • Identify recurring issues and suggest process improvements.
  • Handle escalated accounts and high-value customers with complex issues.
  • Lead root cause analysis for recurring payment delays or disputes.
  • Collaborate with credit control and legal teams for risk mitigation.
  • Drive reduction in DSO (Days Sales Outstanding) and bad debt.
  • Conduct periodic reviews of customer payment behavior and trends.
  • Mentor junior analysts and support their development.
  • Participate in system testing and enhancement projects.
  • Present collection performance insights to leadership.

Requirements:

  • 5+ years of experience in collections management or a related field.
  • Proven track record of managing complex customer accounts and ensuring timely collections.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends.
  • Excellent communication and interpersonal skills, with the ability to coordinate with internal teams and external agencies.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and retirement savings plan.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.

How to Apply:

If you are a motivated and results-driven professional looking for a new challenge, please submit your resume and cover letter for consideration.

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