
Associate - Tele Collection
2 weeks ago
We are seeking a highly motivated and experienced Associate - Tele Collection to join our team. The ideal candidate will have professional experience in the BFSI industry, with a background in tele collections. This role is responsible for overseeing tele collection operations, implementing strategies to improve efficiency, and ensuring compliance with all regulations.
Roles and Responsibilities
- Collection Operations & Strategy:
- Manage and oversee tele collection operations to achieve business objectives.
- Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
- Analyze and report on collection performance metrics to senior management.
- Risk & Compliance:
- Identify and mitigate risks associated with tele collection activities.
- Ensure strict compliance with regulatory requirements and company policies.
- Collaboration & Communication:
- Collaborate with internal teams to resolve customer complaints and issues.
- Ensure excellent communication and interpersonal skills when dealing with customers.
Job Requirements
- Experience & Knowledge:
- Professional experience in tele collection or a related field.
- Strong knowledge of BFSI industry practices and regulations.
- Experience working with CRM software and other relevant tools.
- Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- The ability to work in a fast-paced environment and meet targets.
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