Collections Manager NBFC

4 days ago

Chennai, Tamil Nadu, India StuCred® Real-Time Student Credit Full time US$ 90,000 - US$ 1,20,000 per year

Key Responsibilities

  • Develop and implement collection strategies to reduce delinquency rates.
  • Analyze data to identify trends and opportunities for improvement.
  • Create action plans for high-risk accounts and early intervention.
  • Lead and mentor a team of collections agents.
  • Conduct training sessions on negotiation, customer service, and compliance.
  • Set performance targets and monitor team productivity.
  • Review and enhance collections processes for efficiency.
  • Collaborate with other departments to resolve issues.
  • Implement advanced collection tools and technologies.
  • Ensure compliance with regulations and company policies.
  • Prepare and present reports on collections performance.
  • Stay updated on industry best practices and regulatory changes.
  • Develop strategies to maintain positive customer relationships.
  • Handle escalated cases and negotiate settlements.
  • Implement customer feedback mechanisms.

Qualifications

  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Experience in collections of unsecured personal loans through Telecalling and collections through digital campaigns.
  • 6+ years of experience in collections management in B2C collections.
  • Team handling experience of 3+ years.
  • Proven track record in managing and reducing delinquent accounts.
  • Strong leadership and team management skills.
  • Excellent analytical skills and proficiency in data analysis.
  • In-depth knowledge of collections processes and regulations.
  • Strong negotiation, communication, and interpersonal skills.
  • Proficiency in collections software, CRM systems and MS office.

Attributes

  • Strategic thinker with innovative solutions.
  • Results-oriented and able to meet targets under pressure.
  • High level of integrity and commitment to compliance.
  • Strong problem-solving skills and attention to detail.

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