Operational Call Centre Lead Position

1 week ago


Jodhpur, Rajasthan, India beBeeBackground Full time ₹ 7
Senior Operations Manager Job Opportunity

We are seeking a highly skilled and experienced professional to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.

Key Responsibilities:
  • Oversee the daily operations of the BGV call centre team, ensuring high-quality service delivery and adherence to defined standards.
  • Monitor live and recorded calls to ensure quality, accuracy, and compliance with internal and client-specific requirements.
  • Supervise the timely closure of verification cases, managing multiple priorities in a fast-paced environment.
  • Provide coaching, feedback, and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments as needed.
  • Ensure strict adherence to data privacy, confidentiality, and security protocols.
Requirements:
  • Graduated in any discipline.
  • Minimum 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and ability to multitask in a dynamic work environment.
Why This Role is Ideal:
  • Be part of a collaborative and growth-driven team environment.
  • Work in a dynamic and fast-paced setting where your ideas and contributions have a meaningful impact.


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