
Digital Marketing Specialist
2 weeks ago
Job Overview:
Seeking a skilled professional to bridge the gap between clients and internal teams. This role combines strong client relationship management with expertise in social media strategy and digital marketing execution.
- Act as the primary point of contact between the agency and assigned clients.
- Understand the client's requirements/brief and ensure internal teams deliver relevant, creative, and strategic solutions.
- Present ideas and campaign strategies to clients, obtain necessary approvals, and finalize the approach for execution.
- Build and nurture strong, long-term client relationships by delivering consistent, high-quality service.
- Create project timelines, budgets, and status reports; ensure timely delivery and client alignment.
- Effectively communicate client feedback to internal teams and ensure revisions are implemented as needed.
- Track competitor brands to uncover market trends and insights that will shape a distinct brand approach.
- Identify upselling and cross-selling opportunities to grow existing accounts.
Social Media Strategy & Campaign Execution:
- Develop data-driven social media strategies aligned with client goals and brand positioning.
- Design, manage, and optimize paid social media campaigns that support broader marketing objectives.
- Collaborate with creative, media, digital, and production teams to ensure campaign delivery meets client expectations.
- Monitor social media trends, tools, and best practices to keep strategies fresh and competitive.
- Participate in ideation, brainstorming sessions, and campaign strategy discussions.
Client Coordination – Shoots & Other Services:
- Manage all aspects of client communication and coordination beyond social media — including design, branding, video, production, and campaign shoots.
- Liaise between clients and creative/media/production teams to ensure clarity and alignment.
- Coordinate pre-production and post-production requirements for brand shoots and ensure timely delivery.
- Track deliverables across service lines, maintain timelines, and manage expectations.
Content Planning & Performance Analysis:
- Plan and maintain content calendars aligned with marketing initiatives and brand narratives.
- Monitor, track, and analyze campaign performance across platforms using analytics tools.
- Conduct competitive analysis and performance audits to uncover opportunities and inform future strategies.
- Prepare campaign evaluation reports and provide actionable insights to clients.
Requirements:
- Proven experience in client servicing, account management, or digital marketing.
- 2-3 years of experience in a creative, digital, or branding agency.
- Excellent communication skills (spoken and written English).
- Strong problem-solving, negotiation, and analytical capabilities.
- Deep understanding of digital media platforms and marketing trends.
- Enthusiastic, proactive, and passionate about delivering results.
- Strong leadership, relationship-building, and project management skills.
- Ability to multitask in a fast-paced environment and take initiative.
- Ability to handle shoots and production timelines confidently and independently.
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