Technical Operations Director

2 days ago

Aurangabad, Maharashtra, India beBeeOperations Full time ₹ 25,00,000 - ₹ 35,00,000

We are seeking a seasoned leader to oversee and guide a team of technical professionals in a fast-paced, dynamic environment.

  • Key Responsibilities:

Our ideal candidate will have a strong background in system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Responsibilities include:

  • Lead and mentor a team of technical operations engineers
  • Guide the team in handling critical situations and high-severity incidents
  • Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution
  • Handle customer escalations and coordinate with internal stakeholders for timely resolution
  • Escalate critical issues through the appropriate hierarchical channels
  • Collaborate with cross-functional teams including development, QA, and infrastructure
  • Monitor systems using industry-standard tools and respond to alerts proactively
  • Guide the team in performing production deployments, patching, and release management
  • Maintain and troubleshoot On-premise server infrastructure
  • Ensure adherence to operational processes and documentation standards
  • Participate in 24x7 shift rotations and provide on-call support as needed

Requirements:

  • 8–12 years of experience in technical operations or system administration
  • Proven experience in leading and managing technical teams
  • Strong Linux administration skills (command-line, scripting, troubleshooting)
  • Solid understanding of networking fundamentals (beyond basic level)
  • Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.)
  • Experience in incident management and root cause analysis
  • Familiarity with ITIL processes and escalation management
  • Experience in production deployment and release management
  • Working knowledge of Hadoop and distributed systems
  • Basic knowledge of Docker and Ansible
  • Excellent communication and coordination skills
  • Ability to work under pressure in a fast-paced environment

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