Client Service Representative

2 days ago


Chennai, Tamil Nadu, India beBeeClient Full time ₹ 8,00,000 - ₹ 12,00,000
Client Support Specialist

We are seeking a skilled Client Support Specialist to join our team.

  • About the Role:
  • This is an exciting opportunity for a highly motivated individual who is passionate about delivering exceptional customer service and support. The successful candidate will be responsible for handling a large volume of client requests and inquiries via various communication channels, including live chat, email, and ticketing systems.

  • Key Responsibilities:
  • Billing and Inquiries: Respond to client billing-related queries in a timely and professional manner. Provide clear and concise information regarding payment terms, invoices, and credits.

  • Ticket Management: Efficiently manage client tickets, ensuring prompt resolution of issues while maintaining open communication throughout the process.

  • Product Knowledge: Develop and maintain a strong understanding of our products and services, enabling effective troubleshooting and support delivery.

  • Continuous Improvement: Collaborate with internal teams to identify areas for process improvement and implement changes that enhance the overall client experience.

Requirements:

  • Education: Any basic degree.

  • Experience: 3+ years in a related field.

  • Skills:

    • Excellent communication and interpersonal skills.
    • Ability to work under pressure and meet deadlines.
    • Strong problem-solving and analytical skills.
    • Familiarity with ticketing systems and software applications.

Benefits:

  • Ongoing Training and Development: We provide regular training sessions and workshops to help you improve your skills and stay up-to-date with industry developments.

  • Career Advancement Opportunities: With a growing company comes opportunities for career growth and advancement.



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