Strategic Operations Leader

4 weeks ago


Kolkata, West Bengal, India Gear Inc Full time
Job Title: Assistant Operations Manager

Job Summary:
At Gear Inc, we are seeking a highly skilled Assistant Operations Manager to join our team. The ideal candidate will have a strong background in operations management, leadership, and team supervision.

Main Responsibilities:
• Supervise and manage a team of operations staff to ensure the team meets performance targets and KPIs.
• Implement and oversee changes to streamline processes and enhance productivity.
• Liaise with clients to understand their requirements and expectations.
• Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
• Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
• Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
• Use data-driven insights to make informed decisions and implement strategies for improvement.
• Optimize resource utilization to meet operational goals.
• Address and resolve operational issues promptly.
• Ensure compliance with industry regulations, company policies, and client requirements.

Requirements:
• At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup.
• Fluent in English. At least C1 level.
• Managed at least 50-100 staff across multiple lines of business.
• Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely.
• Proven track record of meeting and delivering targets and commitments.
• Proficient in Google Suite and online collaboration tools is a plus.
• Capable of building productive business relationships with clients.
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.
• Willing to work on public holidays and shifting schedules including night shifts when needed.

Benefits:
• Attractive salary and benefits
• International fun and professional working environment
• An open and honest culture where people are valued, treated fairly, and trusted and empowered
• Health Insurance package

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