Experience Improvement Manager

3 days ago


India beBeeGeneralist Full time ₹ 12,00,000 - ₹ 20,10,000
About This Role

As a key member of our organization, you will be responsible for enabling a world-class experience to our customers. You'll identify key problems, set priorities, come up with solutions and drive implementation.

You will have autonomy in terms of the team and processes. In coordination with our product development team, you will shape up the right solutions that require tech interventions.

This role demands strong generalist problem-solving skills and provides opportunities for mobility across various business verticals.

Responsibilities:

  • Design programs to improve supplier and user experience metrics.
  • Own a key part of experience improvement for one or more of marketplace participants.
  • Influence product development choices using data and insights.
  • Drive program adherence with operations teams and solve edge cases.
  • Engage leadership as active stakeholders in problem-solving.
  • Manage internal and external stakeholders to drive program success.
What We Are Looking For

We are looking for candidates from premier institutes with 2-3 years of total work experience. Prior experience in Fulfilment, 3PL logistics, and end-to-end supply chain operations within tech-driven startups is a plus.

Candidates should demonstrate strength in problem-solving and analytical thinking. They should also have excellent project management skills, including leading cross-functional teams and prioritizing high-impact initiatives.

A data-driven mindset, with a strong instinct for interpreting data patterns, is essential for this role.



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