
Effective Training Developer
2 weeks ago
Job Opportunity:
Soft Skills TrainerWe are seeking a skilled professional to develop and deliver training programs that enhance the communication, customer service, and teamwork skills of our employees.
- Conducting soft skills training programs on topics such as communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership essentials.
- Delivering new hire induction training and refresher sessions tailored for BPO employees.
- Assessing training needs through surveys, performance reports, and manager feedback.
- Developing training content, role plays, simulations, and case studies relevant to the BPO/customer service environment.
- Coaching and mentoring employees to improve customer interaction, empathy, and problem-solving skills.
- Evaluating training effectiveness through feedback, assessments, and on-the-job performance.
- Collaborating with operations and HR teams to align training modules with business objectives.
- Maintaining training MIS and providing reports on participation and outcomes.
The ideal candidate will have experience in developing and delivering training programs, strong coaching and mentoring skills, and excellent communication skills. If you are a motivated and experienced professional looking for a challenging opportunity, please apply.
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HR Training Specialist
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Senior Visual Effects Trainer
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2 weeks ago
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