Guest Service Associate
5 days ago
Role Overview
We are seeking an experienced Guest Service Associate to join our team at Fiori. As a key member of our operations, you will be responsible for delivering exceptional guest experiences through personalized service and attention to detail.
About the Job
In this role, you will be the first point of contact for guests, handling reservations, inquiries, and special requests. You will work closely with our front-of-house team to ensure seamless communication and delivery of outstanding guest service.
Responsibilities
- Reservation Management: Handle guest reservations, confirm or modify as needed, and manage waitlists to maximize seating capacity.
- Guest Interaction: Provide warm and professional greetings, answer questions, and accommodate special requests.
- Operational Coordination: Communicate daily reservation details to the front-of-house team and collaborate to ensure smooth operations.
- Customer Experience: Maintain a guest-first approach, gather preferences, and address complaints promptly.
Requirements
- 0-2 years of experience in a related field
- Prior experience with reservation software is preferred
- Excellent communication and interpersonal skills
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