Guest Service Associate

7 days ago


Pune, Maharashtra, India NOVOTEL Full time

Job Description

Primary Responsibilities 


• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors

• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.

• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management


• To maintain Front Office log book and shift reports.

• Respond to inquiries and resolve problems in an effective manner.

• Ensure all guests receive a swift, smooth, professional and friendly check in and check out

• Maintain record of all banquet and any other functions in the hotel.

• Liaise with other departments for the resolution of day-to-day administrative and operational issues.

• Carry out other duties which naturally fall within the reasonable expectations of the post.

• Liaise with Housekeeping for the Room Status.

• Handle additional responsibilities as and when delegated by the Management.

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management 

• Fresher or Minimum 6 months to 1 year of relevant experience

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team 

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times



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