
Sales Performance Excellence Specialist
3 days ago
We are seeking a skilled professional to play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales team.
Key Responsibilities- Listen to and evaluate recorded sales calls against defined quality standards.
- Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Prepare detailed feedback reports and share insights with the Training & Development team.
- Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
- Monitor the impact of feedback implementation and update evaluation criteria as needed.
- Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
About This Role: If you have a passion for delivering exceptional customer experiences and driving business growth through quality initiatives, this could be the ideal opportunity for you. As a Call Quality Analyst, you will play a vital part in shaping our sales team's success and contributing to the company's overall mission.
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