Sales Performance Excellence Specialist

3 days ago


Malappuram, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000
Job Overview

We are seeking a skilled professional to play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales team.

Key Responsibilities
  • Listen to and evaluate recorded sales calls against defined quality standards.
  • Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Prepare detailed feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.
  • Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Requirements
  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

About This Role: If you have a passion for delivering exceptional customer experiences and driving business growth through quality initiatives, this could be the ideal opportunity for you. As a Call Quality Analyst, you will play a vital part in shaping our sales team's success and contributing to the company's overall mission.



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