Global Learner Support Specialist

5 days ago

Bellary, Karnataka, India beBeeProgram Full time ₹ 9,00,000 - ₹ 18,00,000
Program Coordinator Role

The role of a Program Coordinator involves supporting learners globally, working in a collaborative and inclusive environment.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Requirements:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

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