Debt Recovery Specialist

6 days ago


Mumbai, Maharashtra, India KnowledgeWorks Global Ltd. Full time

Job Summary

We are seeking a seasoned Credit Collections Manager to lead our credit and collections function. The ideal candidate will have extensive experience in managing offshore resources, customer master data maintenance, and resolving disputed and aged balances.

Main Responsibilities

  • Monitor major AR portfolios for non-payment and irregularities impacting cash flow and Days Sales Outstanding (DSO).
  • Resolve disputes and aged balances in a timely manner.
  • Set up customers on payment plans, send final demand letters, and manage accounts sent to collection agencies.
  • Collaborate with the legal team on bankruptcy claims and filings.
  • Design and implement processes to bring slow-paying customers into compliance with payment terms.
  • Run month-end aging reports for finance and advise on allowance for doubtful account reserves.
  • Evaluate credit limits and payment terms for new and existing customer accounts according to established guidelines.

Requirements

  • Minimum 10 years of experience in debt recovery or credit management.
  • Proven track record of managing offshore teams.
  • Strong communication and negotiation skills.
  • Able to work with overseas clients (US/UK) and maintain high levels of customer service.


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