Debt Recovery Coordinator

5 days ago


Mumbai, Maharashtra, India KnowledgeWorks Global Ltd. Full time

Key Responsibilities:

The Debt Recovery Coordinator will play a crucial role in managing the overall Credit and Collections function for clients at KnowledgeWorks Global Ltd. This includes staff management of offshore resources and customer master data maintenance.

The Debt Recovery Coordinator will monitor each major AR portfolio for non-payment, delayed payments, and other irregularities that directly impact cash flow and DSO. They will resolve disputed and aged balances in a timely manner, set up customers on payment plans, send final demand letters, and manage accounts sent to collection agencies.

In addition to these responsibilities, the Debt Recovery Coordinator will support the legal team on bankruptcy claims and filings, interact with other internal departments regularly to provide high-quality customer service, and design and implement processes to bring slow-paying customers into compliance with their payment terms.

The ideal candidate will have experience working with overseas clients, particularly those in the US and UK, and possess team handling experience of at least 10 people.

  • Manage credit portfolios and collections functions
  • Monitor AR portfolios for non-payment and delayed payments
  • Resolve disputes and aged balances
  • Set up payment plans and manage accounts sent to collection agencies
  • Support legal team on bankruptcy claims and filings
  • Interact with internal departments to provide high-quality customer service
  • Design and implement process improvements


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