Full Stack Messaging Operations Specialist

2 weeks ago

Varanasi, Uttar Pradesh, India beBeeMessaging Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a skilled Junior Messaging Operations Engineer to join our team. The ideal candidate will have at least 1 year of experience in network operations and A2P messaging.

This is a full-time remote role that requires the professional to monitor and maintain network operations, manage and troubleshoot technical issues, ensure network security, and provide technical support to clients.

About the job:

  • Location : Remote
  • Experience : 1-3 Years
  • Qualifications : Bachelor in Engineering

Preferred Area of Expertise:

  • SMSC, SMPP, A2P Messaging

Job Responsibilities:

  • Provide 24X7X365 NOC Support for VAS related issues
  • Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
  • New clients interconnect and interconnection testing

The candidate must be able to prioritize network alarms and incidents to fulfill KPI commitments. The responsibilities also include monitoring disk space, log files, Dumps/logs purging, application up-time, capacity management and reporting, answering customer emails/calls, providing timely service, using various tools to verify reported events, head to head testing/configuration with clients, identifying opportunities to improve processes, and maintaining good understanding of all NOC processes.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, computer engineering, or a similar field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols.
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis.

Benefits:

  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure
  • Team player with strong interpersonal skills
  • Fluency in English

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