Platform Architect

9 hours ago

Remote, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 28,00,000

Job Description

  • Develop and implement solutions using the ServiceNow platform to meet business requirements.
  • Collaborate with cross-functional teams to gather and understand business needs.
  • Customize and configure ServiceNow applications based on business needs.
  • Develop and maintain workflows, forms, scripts, and reports in the ServiceNow platform.
  • Provide technical expertise and support for ServiceNow implementations.

Requirements

  • 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
  • Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
  • Experience in Observability is a plus.
  • Experience in configuring ServiceNow workflows and forms.
  • Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, and workflows.
  • Experience with User Management including groups, users, roles, ACLs, etc.
  • Excellent problem-solving and communication skills.
  • Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) are a plus.

Benefits

  • Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
  • Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
  • Participate in user acceptance testing (UAT) and assist with data migration activities.
  • Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).

Additional Information

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Strong understanding of IT service management (ITSM) principles is a plus.
  • Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Ability to learn quickly and adapt to new technologies.
  • Eagerness to learn and contribute to a fast-paced environment.

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