Client Engagement Specialist
2 weeks ago
Job Title: Client Success Team
Job Summary: We are seeking a highly skilled Client Success Team member to join our team at Verifitech Services - India. As a Client Success Team member, you will be responsible for managing client relationships, identifying opportunities for growth, and driving client satisfaction.
Key Responsibilities:
- Client Relationship Management: Establish and maintain strong relationships with clients, becoming a trusted advisor and their primary point of contact.
- Client Success and Retention: Collaborate with clients to define success criteria and develop strategies to achieve their desired outcomes.
- Product Knowledge and Expertise: Develop a deep understanding of our products or services, their features, and their applications.
- Cross-functional Collaboration: Collaborate with internal teams such as Sales, Product, and Support to align client needs, address challenges, and drive overall client success.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Proven experience in a client-facing role, such as Account Management or Customer Success, preferably in a technology or SaaS company.
- Excellent communication and interpersonal skills, with the ability to build rapport, influence, and negotiate effectively.
- Strong problem-solving and analytical abilities, with a data-driven approach to decision-making.
- Proactive and self-motivated, with the ability to work independently and manage multiple client relationships simultaneously.
- Demonstrated ability to collaborate and work effectively in cross-functional teams.
- Familiarity with CRM software, project management tools, and other relevant software applications.
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