Global Customer Liaison Officer

5 days ago


Anantapur, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Relationship Specialist Job

The customer relationship specialist will play a pivotal role in effective coordination with Australian customers and stakeholders, as well as fiber order management. The ideal candidate should possess excellent English communication skills and experience in both B2B and B2C international customer service domains.

Key Responsibilities:
  • Serves as the primary point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Conducts accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process.
  • Creates orders and contracts, follows up, and maintains end-to-end visibility of order status.
  • Proactively manages internal and external stakeholder engagement, including end customers, field teams, design teams, and building authorities, ensuring clear, concise, and timely communication.
  • Ensures 100% quality and KPI compliance for all deliverables.
  • Generates daily dashboards on order status and updates customers according to the agreed process.


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