Incident Resolution Specialist

4 days ago

Amrāvati, Maharashtra, India beBeeIncident Full time ₹ 15,00,000 - ₹ 25,00,000

Job Summary:

We are seeking an Incident Manager to join our team in Hyderabad.

The successful candidate will be responsible for analyzing and facilitating immediate responses to incidents affecting groups of end users.

Key Responsibilities:

  • Analyze and facilitate immediate response to incidents for groups of end users
  • Advises/consults on moderately complex to complex incidents including significant events and management communications
  • Actively engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact
  • Creates documentation for incident details per exit criteria to Problem Management
  • Communicates incident status to various levels of the organization
  • Provide direction and coaching to technical support employees involved in the incident
  • Experience working with crossfunctional teams and leading matrixed groups
  • Strong interpersonal skills including collaboration, negotiation and the ability to communication effectively to all audience levels verbally or in writing
  • Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.

Requirements:

  • 5-8 years of experience in a similar role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of IT infrastructure and systems

Benefits:

This role offers a competitive salary, excellent benefits package and opportunities for career growth and development.

Candidates must have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work under pressure and meet deadlines.

Applicants should also have knowledge of IT infrastructure and systems and be able to provide direction and coaching to technical support employees involved in the incident.

We value diversity and inclusion in the workplace and encourage applications from qualified candidates from diverse backgrounds.

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