Walk-in Drive For Customer Service Representatives
2 weeks ago
This role entails providing exceptional customer service support and collections via phone calls. The ideal candidate should have experience in RCM/DME for a minimum of 1 year, enabling them to efficiently handle outbound calls to insurance companies, end customers, and perform eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.
Inbound calls handling would require working as part of a team, delivering a first-class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments, and complaints are resolved at the first point of contact.
Key Responsibilities:- Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
- Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieve key and critical performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
- Strong verbal and written communication skills.
- Neutral accent and good adoption to US culture.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience.
- Professional, courteous, friendly, and empathetic attitude.
- Active listening skills.
- Good data entry & typing skills.
- Ability to multi task.
- Capable of handling fast-paced, innovative, and constantly changing environment.
- Team player.
- Contribution to process improvement ideas.
- Graduation (any stream).
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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