Databricks Backline Technical Solutions Engineer
1 week ago
Role Overview
At Databricks, we empower data teams to drive innovation by building and running the world's best data and AI infrastructure platform. We are seeking a highly skilled Backline Technical Solutions Engineer to join our team.
Key Responsibilities
- Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing core component metrics and logs.
- Provide suggestions and best practices for improving performance in customer-specific environments and offer product improvement feedback.
- Develop detailed troubleshooting guides and runbooks to support the frontline team.
- Contribute to automation and tooling programs to enhance daily troubleshooting efficiency.
- Collaborate with the engineering team to promote awareness of upcoming features and releases.
- Identify and contribute supportability features back into the product.
- Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests.
- Participate in on-call rotation to ensure seamless support.
Requirements
- 6+ years of industry experience
- Experience with supporting Java, Scala, or Python-based applications
- Expertise in scripting using Python or Shell
- Comfortable with black box troubleshooting
- Experience troubleshooting issues related to Distributed Big Data Computing environments
- Experience with SQL-based database systems and Linux
- Experience with AWS, Azure, or GCP-related services
- Bachelor's degree in Computer Science or a related field
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