Databricks Backline Technical Solutions Engineer

3 weeks ago


Bengaluru, Karnataka, India Databricks Full time

Role Overview

At Databricks, we empower data teams to drive innovation by building and running the world's best data and AI infrastructure platform. We are seeking a highly skilled Backline Technical Solutions Engineer to join our team.

Key Responsibilities

  • Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing core component metrics and logs.
  • Provide suggestions and best practices for improving performance in customer-specific environments and offer product improvement feedback.
  • Develop detailed troubleshooting guides and runbooks to support the frontline team.
  • Contribute to automation and tooling programs to enhance daily troubleshooting efficiency.
  • Collaborate with the engineering team to promote awareness of upcoming features and releases.
  • Identify and contribute supportability features back into the product.
  • Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests.
  • Participate in on-call rotation to ensure seamless support.

Requirements

  • 6+ years of industry experience
  • Experience with supporting Java, Scala, or Python-based applications
  • Expertise in scripting using Python or Shell
  • Comfortable with black box troubleshooting
  • Experience troubleshooting issues related to Distributed Big Data Computing environments
  • Experience with SQL-based database systems and Linux
  • Experience with AWS, Azure, or GCP-related services
  • Bachelor's degree in Computer Science or a related field


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