Senior Distributed Systems Engineer

1 month ago


Bengaluru, Karnataka, India Databricks Full time

About Databricks

Databricks is a cutting-edge data and AI infrastructure platform that enables data teams to solve complex problems and drive business growth. Our passion is to empower customers to extract deep insights from their data, making informed decisions and unlocking new opportunities.

As a Backline Technical Solutions Engineer at Databricks, you will play a critical role in ensuring our customers' success with the Databricks platform. You will be the technical bridge between support and engineering, resolving complex customer issues and working closely with the frontline support team. Your expertise will help our customers overcome technical hurdles, improve performance, and unlock the full potential of the Databricks platform.

The Impact You Will Have:

  • Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing core component metrics and logs.
  • Provide suggestions and best practices for improving performance in customer-specific environments and provide product improvement feedback.
  • Help the support team with detailed troubleshooting guides and runbooks.
  • Contribute to automation and tooling programs to make daily troubleshooting efficient.
  • Partner with the engineering team and spread awareness of upcoming features and releases.
  • Identify and contribute supportability features back into the product.
  • Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests.
  • Participate in weekend and weekday on-call rotation.

About the Role:

  • $160,000 - $200,000 per year salary range based on experience and location.
  • 6+ years of industry experience supporting Java, Scala or Python based applications.
  • Expert in scripting using Python or Shell.
  • Comfortable with black box troubleshooting.
  • Experience troubleshooting issues related to Distributed Big Data Computing environment.
  • Experience with SQL-based database systems.
  • Experience in Linux and network troubleshooting required.
  • Experience with AWS, Azure or GCP related services.
  • Bachelor's degree in Computer Science or a related field required.

At Databricks, we offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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