IT Helpdesk Analyst
1 month ago
About the Role:
Sprinklr is seeking a skilled IT Helpdesk Analyst to provide technical support to our team. As a Helpdesk Analyst, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with our team to ensure seamless IT operations.
Key Responsibilities:
- Provide technical support to Sprinklr employees via phone, email, or in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Document and track technical issues and resolutions
- Collaborate with IT Management to improve IT systems and processes
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 2-5 years of experience in IT support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong knowledge of Microsoft 365, Jamf Pro, and enterprise Mac management concepts
- Experience with wireless infrastructure technologies (Cisco Meraki desirable)
Why Sprinklr:
Sprinklr is a leading provider of unified customer experience management (Unified-CXM) solutions. We are committed to creating a culture where our employees feel valued, supported, and empowered to succeed. As a Helpdesk Analyst, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
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