IT Enterprise Service Management Specialist

3 days ago

Delhi Hyderabad Secunderabad Telangana, India beBeeBmc Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a skilled IT professional to manage and support our enterprise service management systems. The ideal candidate will have extensive experience with BMC's suite of products, including AR System, ITSM, and Atrium Core.

Key Responsibilities
  • BMC Platform Management: Handle the installation, upgrade, customization, administration, and support of AR System, along with the ITSM Suite and applications.
  • Configuration & Administration: Configure and administer various components, including Foundation data, Approval Server, Knowledge Management, and Service Level Management.
  • Service Request Management: Perform administrative tasks for Service Request Management, such as creating Service Request Definitions (SRDs) and Advanced Interface Forms (AIFs).
  • Integrations: Integrate AR System with third-party applications like IBM Maximo, Websphere, xMatters, and Lotus Notes.
  • Reporting & Discovery: Work with Smart Reporting and Smart IT. Manage the upgrade, administration, and support of the Atrium Discovery and Dependency Mapping (ADDM) tool and its synchronization with the CMDB.
  • Atrium Core Expertise: Handle Atrium Core, Asset Management, Reconciliation, Normalization, and Spoon Job creation activities.
  • Technical Skills: Utilize technologies like Distributed System Object, Email Engine, Web Service, and REST APIs.

The successful candidate will possess excellent problem-solving skills, be able to work in a fast-paced environment, and demonstrate strong communication and collaboration skills.

About This Role

This is an exciting opportunity to join our team and contribute to the delivery of high-quality IT services.

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