Process Associate and Developer

2 weeks ago


Noida, Uttar Pradesh, India Genpact Full time

About the Role


Genpact is seeking a talented Process Associate and Developer to join our team. As a Process Associate and Developer, you will play a critical role in managing a portfolio of collections and claims, while maintaining strong customer relations.


Key Responsibilities


Some of the key responsibilities of this role include:



  • Managing a collections/claims/credit management portfolio and maintaining strong customer relationships
  • Contacting customers with past due accounts to collect payments
  • Resolving customer queries and disputes related to invoices
  • Reviewing and following up on highly past due invoices with the AR Manager
  • Liaising with other departments, such as Credit, Sales, Billing, and Customer Services, to resolve invoices
  • Documenting all details in the ERP system
  • Maintaining relevant systems and tables with valid information
  • Experiencing in working in an office environment with tight deadlines and targets
  • Supporting team priorities and initiatives and effectively managing workload
  • Assisting the Assistant Manager to prepare and submit reports to customers as applicable
  • Creating and updating SOPs (Standard Operating Procedures)
  • Delivering required data for audit purposes
  • Making accounting process controls established through internal policies (SOX)
  • Providing support to the Assistant Manager for credit control activities as required
  • Ensuring key metrics are met and service is delivered to end-users as expected
  • Daily usage of client tools for assigned activities

Requirements


For this role, we seek a candidate with the following qualifications:



  • Proficient knowledge of computers, the Internet, and office automation
  • B. Com Graduate
  • Relevant years of domain experience

Language Support Required


Genpact Delivery Center Language: Thailand English


Good verbal and written communication in primary language as English


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