Process Associate and Developer
2 weeks ago
About the Role
Genpact is seeking a talented Process Associate and Developer to join our team. As a Process Associate and Developer, you will play a critical role in managing a portfolio of collections and claims, while maintaining strong customer relations.
Key Responsibilities
Some of the key responsibilities of this role include:
- Managing a collections/claims/credit management portfolio and maintaining strong customer relationships
- Contacting customers with past due accounts to collect payments
- Resolving customer queries and disputes related to invoices
- Reviewing and following up on highly past due invoices with the AR Manager
- Liaising with other departments, such as Credit, Sales, Billing, and Customer Services, to resolve invoices
- Documenting all details in the ERP system
- Maintaining relevant systems and tables with valid information
- Experiencing in working in an office environment with tight deadlines and targets
- Supporting team priorities and initiatives and effectively managing workload
- Assisting the Assistant Manager to prepare and submit reports to customers as applicable
- Creating and updating SOPs (Standard Operating Procedures)
- Delivering required data for audit purposes
- Making accounting process controls established through internal policies (SOX)
- Providing support to the Assistant Manager for credit control activities as required
- Ensuring key metrics are met and service is delivered to end-users as expected
- Daily usage of client tools for assigned activities
Requirements
For this role, we seek a candidate with the following qualifications:
- Proficient knowledge of computers, the Internet, and office automation
- B. Com Graduate
- Relevant years of domain experience
Language Support Required
Genpact Delivery Center Language: Thailand English
Good verbal and written communication in primary language as English
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