Support Operations Manager

2 days ago

Belgaum, Karnataka, India beBeeOperational Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Support Operations Manager

As a key member of our team, you will play a crucial role in ensuring the smooth operation of our facilities. Your primary responsibility will be to effectively distribute customer complaints to the appropriate teams for prompt resolution.

  • Arrange customer appointments for issue resolution.
  • Process and track all expenses related to our projects sites.
  • Manage escalations for CAM/WAP queries.
  • Document maintenance and hygiene procedures.
Responsibilities:
  • Process bills and ensure timely monthly reconciliations.
  • Coordinate with teams to resolve customer issues efficiently.
  • Track expenses by project, prepare budgets, and monitor budget vs. actuals.
  • Prepare consumables and consumption details monthly.
  • Maintain documentation and ensure audit compliance.
  • Prepare and maintain systems AMCs, warranties, and condominium handover folders.
  • Ensure smooth client interaction and detailed documentation.
  • Prepare PM work schedules and follow through on relevant sites.
  • Distribute customer complaints to frontend personnel and ensure resolution within TAT.
  • Arrange customer availability and support frontend personnel in attending to complaints.
  • Handle customer correspondence and provide timely updates.
  • Track project learnings and submit reports for analysis.
  • Take on additional tasks and learning opportunities as assigned.
Key Skills:
  1. Strong analytical and problem-solving skills.
  2. Excellent communication and interpersonal skills.
  3. Able to work independently and as part of a team.
  4. Results-oriented with a strong attention to detail.
  5. Ability to multitask and prioritize tasks effectively.
About Us:

We value innovation, quality, and customer satisfaction. We strive to deliver exceptional experiences to our customers and create a future where excellence is the norm and innovation is a way of life.

Why Choose Us:

If you are a motivated and results-driven individual who embodies qualities such as integrity, honesty, and a commitment to excellence, then we are the place for you.

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