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Operations Excellence Manager

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Mumbai, Maharashtra, India beBeeERP Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

Operational Excellence: Oversee end-to-end ERP service delivery, including incident management, SLA adherence, ticket resolution, and escalation handling, ensuring seamless operations.

Data-Driven Decision Making: Leverage analytics from ServiceNow (preferred), Remedy, or similar tools to monitor KPIs, identify trends, and drive process improvements for better service efficiency.

Automation & AI Integration: Identify opportunities to implement GenAI, automation, and AI-driven solutions to enhance ERP service performance, reduce costs, and streamline workflows.

Stakeholder Management: Collaborate effectively with functional heads, analysts, and cross-functional IT teams (including non-SAP teams) to align ERP services with business objectives.

Strategic Process Improvement: Contribute to organization-wide transformation initiatives, driving continuous improvement, governance, and best practices in ERP service management.