
Operations Excellence Manager
7 days ago
Job Title: Operations Excellence Manager
About the Role:This is a high-profile opportunity to lead and manage service operations for press part tooling customers. You will be responsible for handling Annual Maintenance Contracts (AMCs) and ensuring timely execution, resolving customer complaints with a proactive and solution-oriented approach, coordinating across departments for smooth service delivery, guiding and mentoring service engineers and technicians, maintaining service documentation and performance reports, driving continuous improvement in service quality and customer satisfaction, collaborating with sales and R&D teams for customer feedback and product enhancements, and managing vendor relationships and third-party service providers.
Key Responsibilities:- Lead and manage service operations teams to deliver exceptional customer experiences.
- Develop and implement effective strategies to improve service quality, reduce costs, and increase customer satisfaction.
- Mentor and coach service engineers and technicians to enhance their skills and knowledge.
- Analyze customer feedback and develop plans to address concerns and improve services.
- Collaborate with cross-functional teams to ensure seamless service delivery and identify areas for improvement.
- Manage vendor relationships and third-party service providers to ensure they meet our high standards.
- Monitor and report on service performance metrics to inform business decisions.
- Bachelor's degree in Mechanical Engineering or related field.
- 8-10 years of experience in Pharma Engineering/Tooling industry.
- Strong leadership and team management skills.
- Excellent troubleshooting and technical support capabilities.
- Experience in handling audits and regulatory compliance.
- Effective communication and customer relationship skills.
Mumbai
To Apply:Email your application to us.
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