Printer Support Manager

2 days ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Printer Support Specialist

We are seeking a skilled Printer Support Specialist to manage and support the print environment by working on printers, print servers, configurations, installations, validations, and troubleshooting issues.

Key Responsibilities:
  • Knowledge of printers, plotters, and Printing from a Mainframe.
  • Mainframe >>> VPS >>> VPSX
  • OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues
  • Software installation and upgrades activities.
  • Badge Authentication and badge issues.
  • Printer troubleshooting issues like driver installation, mapping of printers, print queues, and new printer requests.
  • How to handle hardware issues related to printers.
  • Managing print services on the server.
  • Patching activities on print servers and validations.
  • Leading vendor calls.
  • Health checks, weekly highlights, and monthly reports.
  • Handling p1, p2 tickets and handling MI's.
  • RCA.
  • Creating and reviewing SOPs.
  • Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover.
Required Skills and Qualifications:
  • OMPlus- For centralised job control and monitoring.
  • LRS VPSX – For output management and delivery.
  • HP Web Jetadmin- for Device discovery, configuration, and firmware updates.
  • Troubleshoot and resolve user print issues – including print errors, Print queue issues, new printer requests and connectivity problems.
  • Manage print drivers and firmware upgrades.
  • OS knowledge ( Windows Server/Unix server )

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